NEW INITIATIVES BY BMTC TO IMPROVE CUSTOMER SERVICE

Bengaluru Metropolitan Transport Corporation (BMTC) is the largest premium city bus operator in India with a fleet of more than 650 premium Volvo buses. The coproration is now inducting new hi-tech 150 buses in the fleet. The buses are compliant with UBS-II norms apart from BSIV emission norms. Some of the key features include mobile and laptop charging points at every row of seats, an emergency switch for passengers near the middle door, a panic button near the driver's seat, provisions for wheelchairs to enter and exit from middle door, two cameras to ensure safety and an intelligent transport system to provide information about the bus, route and place to the passengers. Volvo Buses has received an order for 100 city buses Volvo 8400. The bus is compliant with UBS-II norms apart from BSIV emission norms, featuring a new 8-litre engine manufactured by the Volvo Group JV in Pithampur.

Government of Karnataka is looking to create integrated transport network in Bangalore. BMTC has introduced feeder service in East west corridor of Namma Metro. Initially, BMTC has introduced 23 Volvo Metro feeder services with 229 single trips from Swami Vivekananda Metro Station to ITPL with a frequency of every 5 minutes and also operating 16 Ordinary Metro feeder schedules with 94 trips.  BMTC has also introduced special passes amounting INR 85 daily pass and monthly pass of INR 1590 for the public in Volvo metro feeder services.

BMTC has also rationalized its fare structure to attract new commuters. Under the new scheme, fares for some stages are expected to go up while there might be a reduction in other places. BMTC fixes fares based on distance travelled where each stage is equal to two kilometres. As shown in the table below, BMTC has reduced fare for the stage upto 4.0 kms and increased for the stage upto 6.0 kms.

In order to give value-added services, BMTC has selected KPIT Technologies to install on-board entertainment system along with Free WiFi in 200 buses. On-board smartphone-based entertainment system will allow commuters to access the content on their mobile phone. In the first phase, the system will be installed in the buses heading to Whitefield, Electronic city and KIA Airport. The commuters will get a free WiFi with a minimum bandwidth speed of 7.2 mbps.The corporation has also signed an agreement to provide free WiFi at 7 bus station. The 4-mbps WiFi facility at the Majestic terminal will allow 250 concurrent users. As many as 100 commuters can access free WiFi simultaneously at Shivajinagar. Shantinagar (50 users), Jayanagar (50), Kengeri (50) and Banashankari (50) will have the facility.