Adoption of information technology has the potential to deliver a revolutionary impact on the public transport sector. It can help public transport authorities and operators to improve operational efficiency, enhance relationship with customer, integrate with emerging mobility players and services, and manage cyber-security, governance and organisation issues, etc.

Most of Indian cities are still in the transition phase. Some cities have already implemented Intelligent Transport Management System (ITMS) system and trying to optimize the service. On the other hand, some of the cities are still trying to implement the system. While many cities still lack technology required to enhance the bus service. Some of the key components of ITMS are:

The public transport sector must foster digital innovation and be bold in trying out innovative solutions. Digitalisation is not an issue for the future. It is already happening and the public transport sector needs to embrace it, to take advantage of the numerous opportunities it offers as well as preparing itself for its role in the future mobility market. For example, personal mobile devices, such as the smart phone, are and will remain key in terms of ticketing, journey planning and inter-modality.

Government of India is pushing for implementation of Vehicle Location Tracking and Panic Button in all Passenger Transport vehicles. Further, there is greater push by the government to adopt cashless and mobile payment methods. The bus operators in India should also adopt

 Some of the ITMS contracts are:

(1)  BEST (Brihanmumbai Electric Supply and Transport) Undertakings has awarded a contract to implement ITMS solution for the city buses, consisting of depots and workshops management system, scheduling and planning of routes and frequency of buses, and vehicle tracking and passenger information system (PIS) for real-time information on bus movements. The contact of INR 1.12 billion (US$ 17.23 million) has been awarded to Quess Corp Limited (other consortium members are DIMTS Limited and Trapeze Group).

(2) City Life Line Travels is the first private bus operator in Thane, Maharashtra. The company has completed the installation of integrated enterprise resource management solution to increase the efficiency of its operations and business processes, provided by Trapeze Group.

(3) Pune Mahanagar Parivahan Mahamandal Ltd (PMPML) appointed NEC Japan to implement ITMS solutions in the city buses, including vehicle location system, passenger information system, LED boards and public announcement system. In March 2018, PMPML has awarded contract to NEC Japan for (a) Vehicle Planning Scheduling and Dispatch System (VPSD) for supporing the design and change in the bus routes, as well ass, optimizing bus service and allocation of crews and buses, and (b) Depot Management System (DMS) which automates the operatios in bus depots, vehicle management, and stock managemnet for a variety of parts.

(4) Prasanna Purple Mobility Solutions Pvt. Ltd. is one of the largest inter- and intra-city bus operators in the county. The company has implemented ITMS solution in different cities, provided by Trapeze Group. The solution include complete ITMS, including planning & scheduling system, as well as, data analytics.

(5) Ahmedabad Municipal Corporation (AMC) appointed NEC Japan to implement ITMS and Automatic Fare Collection System (AFCS) solution in October 2016. Vehicle Planning and Schedule Dispatch system provided by Lumiplan India to optimise the operations of public transport

Some other public bus operators are in the process to finalise the contract of ITMS solutions including MSRTC (Maharashtra State Road Transport Corporation), CTU (Chandigarh Transport Undertakings) and BCLL (Bhopal City Link Limited). Further, some of the public bus operators like Uttar Pradesh State Road Transport Corporation (UPSRTC) are looking for the solutions to manage their planning and scheduling. There is need to create more awareness among bus operators (both public and private) as investment in complete ITMS will help to improve the operation.